Corporate Mission Statement

At Alcatraz Cruises, Hornblower Cruises & Events, Statue Cruises, Niagara Cruises, and Citywide Ferry we are committed to respecting our crew, visitors and the natural environment. Through our integrated health & safety, quality and environmental management system, we strive to serve you better and leave the planet a better place than when we began.

Environment

We RESPECT OUR PLANET and will protect and conserve the natural resources and ecosystems on which our business depends. We are committed to preventing pollution, reducing waste, conserving water and energy, and educating our visitors and employees on environmental stewardship. We will seek opportunities to innovate and partner with stakeholders that support our commitment to the environment as well as vendors with green procurement standards and packaging.

Health and Safety

We RESPECT our crew and visitors because their health and safety is our first priority. We expect every member of our crew to perform their tasks with a "safety first" attitude. We provide safe, healthy facilities and services for the enjoyment of our visitors and a healthy, safe work environment for all crew. We provide crew training and resources to ensure that safety is never compromised in our work activities.

Quality

We RESPECT our visitors because we want them to be 100% satisfied 100% of the time. Since our business success relies upon visitor satisfaction, we dedicate ourselves to creating amazing experiences for our visitors in all business practices. We will ask for crew and visitor feedback, as a result we shall take prompt action to resolve issues.

Continual Improvements

We will truly RESPECT OUR PLANET by incorporating best management practices into our operations and seek to continuously improve in our management approach. We will continually improve the environmental, quality and health and safety management systems to enhance environmental, quality and health and safety performance. In doing so, we will also RESPECT our business and the livelihoods of our crew and stakeholders by ensuring the continued economic success of our company.

We RESPECT all applicable laws, regulations and industry standards under which we operate and, as an ethical company, we are committed to corporate social responsibility initiatives and full compliance with these requirements. We will verify our compliance and performance through third-party audits and will promptly correct shortcomings.